Registered-agent/registered-office address: Zealantis Global Technologies LLC, 5830 E 2nd St, Ste 6400, Casper, WY 82609, United States
Legal inquiries: legal@zeabiz.com
Refund & Cancellation Policy
ZeaBiz is a service/brand operated by Zealantis Global Technologies LLC, a Wyoming limited liability company. This policy explains the distinction between subscription cancellation, refunds and website transfer requests. Legal inquiries: legal@zeabiz.com.
Before Active Production
A customer may request a full refund before the project enters Active Production, less any clearly disclosed, actual non-refundable third-party costs already incurred on the customer’s behalf, such as a successfully registered domain where the registrar charge is non-refundable. Registration, payment, onboarding or production-queue entry do not by themselves mark the Active Production boundary.
Active Production boundary
Active Production is the point at which ZeaBiz begins substantive production work on the website. Once Active Production begins, the standard pre-production refund right ends. Refunds remain governed by this policy, the Terms of Service, any applicable service commitment and applicable law, including exceptions for duplicate charges, billing errors or ZeaBiz being unable to provide the purchased service.
Cancellation is not a refund
Customers may request cancellation through the available account or support process. Cancellation stops future service or renewal according to the applicable subscription terms; it does not automatically create a refund. Cancellation and website transfer are separate processes.
Monthly plans
A monthly customer who requests an eligible website transfer after cancellation may be charged the applicable $299 website transfer fee. Non-transferable infrastructure, third-party services and proprietary platform components are excluded.
Annual plans
Annual subscriptions remain subject to the applicable annual term. An annual-to-monthly change takes effect after the current annual subscription period ends unless the applicable agreement states otherwise.
Refunds and billing errors
Refund eligibility depends on the service, billing event, applicable terms and any mandatory consumer protection law. Verified duplicate or incorrect charges will be reviewed for correction. Contact ZeaBiz promptly with the account and transaction details.
ZeaBiz unable to deliver
If ZeaBiz determines that it cannot provide the purchased service, it will work with the customer on an appropriate remedy, which may include a refund for undelivered service where appropriate. Capacity planning is not a basis to collect payment and refuse service indefinitely.
Optional services
Domain registration, advertising spend, third-party services, business email and other optional services may have separate provider or service terms.